I have shared your nice words with the team and we are happy that we could surprise you with the Hermès toiletries. We are sorry to read that you were not fully satisfied with your stay at SO/ Vienna. However the bed matress was very old and sort of dented. Please note our dress code. Oliver Business - 10/11/2020 Confirmed reviews ALL. Nous espérons bien sûr de proposer à nos clients les horaires habituelles dès la détente de la situation et lors d’une augmentation de la demande. Ciao Stefania, SO glad to hear that you enjoyed your visit to SO Vienna and our amazing Das LOFT Restaurant & Bar. Choose your favorite drink from the wide range of colorful cocktails on offer and a large selection of wines from around the world. Therefore, we offer room-service only from 12 till 6 pm. Our exceptionally crafted hotel beds are more than just a place to sleep — they’re your own private sanctuary. This is not ht ebest hotel i was but they tries their best. Of course, I have forwarded your feedback regarding the missing service attitude to the managers concerned. The suite on the 17th floor was occupied, therefore we have accommodated you one floor below. We are delighted that you enjoyed your stay at SO/ Vienna. Ci siamo goduti un calice di vino al 18º piano, accompagnato dal meraviglioso panorama che permette di vedere Vienna dall’alto. Bestpreisgarantie. Besides, I gladly thank you for your nice comment about your Das LOFT restaurant & bar. Sofitel Vienna . Social distancing and cleanliness were well maintained. 100 Recommended. We will focus on trainings to review the service standards and the knowledge of our loyalty program for delivering a high quality of service to our guests. Therefore, we do not serve a buffet for breakfast for example, but à la carte with different salt and sweet items in addition to a selection of breakfast packages. Your positive feedback is very much appreciated. We are looking forward to welcoming you back soon with us. A must for a magnifique stay. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna, Dear Mr. S., Thank you for taking the time to fill in our online survey. See 2,664 traveler reviews, 2,150 candid photos, and great deals for SO/ VIENNA, ranked #74 of 377 hotels in … We hope to welcome you back soon at SO/ Vienna in order to prepare you a nice breakfast experience. I kindly apologize for the inconveniences caused. We even think about buying the same. Altro. It was a pleasure to welcome you at SO/ Vienna and we hope to see you soon again. Dear andrros, Thank you for sharing your experience! The Donaukanal's unusual bars aren't only for sun-seeking locals. We are looking forward to welcoming you back soon at SO/ Vienna. Optic fiber technology provides the highest possible speed of Internet connection. Henrik Couples - 11/07/2020 Confirmed reviews ALL. You room will be waiting for you if you choose this option. We truly regret that you weren't satisfied with your stay this time. Impatto dei compensi pagati a Tripadvisor sull'ordine dei prezzi mostrati. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna, Dear Mr. L., Thank you for taking the time to fill in our online survey. The hotel is lovely, we had a nice view of St Stephen's cathedral. The ALLSAFE label stands for our new, enhanced cleanliness standards and ensures that they are met in this hotel: Christian Klaus. Sì, parcheggio privato a pagamento in loco è disponibile per gli ospiti. It was such an unexpected surprise and made us very, very happy! I ristoranti facilmente raggiungibili includono Fenster Cafe, ef16 Restaurant e Vinothek W-Einkehr. But once you're here, you will be reluctant to go home. I gladly thank you for your feedback regarding the missing fresh coffee in the morning. Ihre Reservierungen im Sofitel Vienna Stephansdom durchzuführen ist einfach und sicher. Overall, we had a very nice stay at the SO/ Vienna. LATE CHECK-OUT UP TO 5PM (Paying) Prolong your relaxation and opt to keep your room until 5 pm. Richiedete gratuitamente il profilo per tenerlo aggiornato, rispondere alle recensioni e tanto altro ancora. Your positive feedback about one of our bartenders has been shared with the team! We will be delighted to take care of your booking. Vojmir Couples - 26/07/2020 Confirmed reviews ALL. Si consiglia di chiamare prima per confermare i dettagli. You must therefore confirm in writing prior to arrival that your trip is not based on a tourism-related event. The LOFT Restaurant, Bar & Lounge with 360° views of the city, Eight meeting rooms for every occasion with natural lighting. Value for money is not in good balance. Our SO Neat & Tidy manager has reviewed the service standards with her team in order to prevent this from happening in the future. We are delighted that you spent a pleasant moment at SO/ Vienna enjoying as well our Das LOFT bar. Your positive feedback is very much appreciated and has been shared with the team. We appreciate your positive rating and we are looking forward to welcoming you back soon with us. The Austrian government has authorized the hotels and restaurants to serve their guests without masks since July 1st. Thank you for informing us about the negligent cleaning service. Are you visiting our restaurant or bar? Il Sofitel Vienna Stephansdom Hotel è dotato di parcheggio. Its French-Filipino design interiors demonstrate the rich blend of creativity creating a quiet elegance that inspires a blissful urban retreat. SO/ VIENNA si trova vicino al centro della città? Please contact the assistant to General Manager Ms. Christina Hager (ch…) for the booking. Trascorrerai un soggiorno piacevole e rilassante. Quali ristoranti ci sono vicino a SO/ VIENNA? $34.34 per adult. Unica pecca, appena entrati in camera il piatto doccia era sporco di fogliame, ma questo piccolo disguido è sorvolato dalla cortesia del personale. Kind regards, SO/ Vienna Management, Dear Mr. S., Thank you for taking the time to fill in our online survey. Philipp P. Couples - 27/09/2020 Confirmed reviews ALL, I was absolutely happy about the stay. Book SO/ VIENNA, Vienna on Tripadvisor: See 2,664 traveller reviews, 2,150 candid photos, and great deals for SO/ VIENNA, ranked #73 of 377 hotels in Vienna and rated 4.5 of 5 at Tripadvisor. Room #1710 very sober, perhaps a little sofa in front of the bed is better tah a seating cube and a single chair? Reviews Photos & videos Tips Q&A Weather forecast Hotel info Map. Se desideri esplorare Vienna, visita un museo della scienza, come Museo Technisches. Architecture is an opportunity, in a city marked by history, to continue games begun by others years or centuries ago. Terribly dissapointing, Christina D. Couples - 23/08/2020 Confirmed reviews ALL. SO/ Vienna ein pulsierendes Lifestyle – Hotel, welches mit zeitgenössischen und kurzweiligen Erlebnissen überrascht und die unverfälschte Stimmung von Österreichs Hauptstadt einfängt. Kind regards, SO/ Vienna Management, Dear Mr. P., Thank you for taking the time to fill in our online survey. È possibile fare esercizio fisico presso SO/ VIENNA? The room is stylish and we have a nice view from our room to see Vienna. The bed is super comfortable. Quali sono alcuni dei servizi disponibili presso SO/ VIENNA? Our Just Say SO Manager also will implement training for improving the attitude and our welcome experience. Nevertheless, we are sorry for your disappointment regarding the room allocation. The room service breakfast did not match the items i had chosen and the coffee was ice cold. We hope to welcome you back soon with us. We are delighted that you were very satisfied with your stay at SO/ Vienna enjoying the modern design and bed comfort. We are delighted that you were fully satisfied with the services and facilities provided by the hotel. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna, Hotel vicino alla Souvenirs Vienna - I love Vienna, Hotel vicino alla stazione di Schwedenplatz, Hotel vicino alla stazione di Nestroyplatz, Hotel vicino alla stazione di Taborstraße, Hotel vicino alla stazione di Wien Praterstern, Hotel vicino alla stazione di Donaustadtbrücke, Hotel vicino alla stazione di Devínske Jazero, Hotel vicino alla stazione di Messe-Prater, Hotel vicino alla Webster University Vienna, Hotel vicino alla University of Applied Sciences Technikum Wien. We appreciate your positive feedback and we hope to see you soon again at SO/ Vienna. Depending on the infrastructure and also a quite low demand during summer, we had to adapt our breakfast offer. There are no English reviews of Hotel Sofitel Wien Stephansdom . Una serata magnifica passata insieme a mio fratello in questo splendido hotel!! We are looking forward to welcoming you back soon with us. We are sorry that the room layout and equipment didn't meet your expectations. Vibrant. The total amount has been released of course at check-out. Es freut uns sehr, dass Sie einen schönen Aufenthalt hatten und mit unserem Service rundum zufrieden waren. Sono disponibili servizi di pulizia presso SO/ VIENNA? We were unable to call downstairs to fix it because the phone was broken. Mark V. Couples - 24/08/2020 Confirmed reviews ALL, Extremely dissatisfied with our stay. In posizione ideale vicino ad alcuni dei principali punti d'interesse di Vienna, come Stephansplatz (0,7 km) e Peterskirche Wien (0,8 km), il Sofitel Vienna Stephansdom Hotel è un'ottima destinazione per i turisti. Wir schätzen Ihre positive Bewertung und hoffen, Sie bald wieder im SO/ Vienna willkommen heißen zu dürfen. Il 18esimo piano e’ una esperienza da viversi sia di giorno che di notte. NEvertheless i came back on day after and they tried to recover the mess. We are glad that overall you spent a pleasant stay with us. Servizio in camera eccellente frigo bar all inclusive personale di servizio preparato e discreto non invasivo. Olivier L. Families - 01/08/2020 Confirmed reviews ALL. Take in the beautiful views across Vienna while relaxing in Das LOFT bar and lounge. Sofitel Exclusives Enjoy a wonderful stay at Sofitel Brussels Europe by taking advantage of our special offers. Lo consiglio. Many thanks for your understanding. Due to the corona virus and different recommendations from the Austrian government and Hotel Association, the hygiene standards have been extended and we have reinforced our cleaning measures. Davvero una struttura di grande qualita’. Sofitel Bed. Indeed, we should have delivered a more careful service at check-in. Thank you so much! In line with local government restrictions, Sofitel Spa is temporarily closed until 2nd December. Your positive feedback is very much appreciated and has been shared with the team, especially with Florian, of course. But we also have to consider economical aspects depending on current demand. Quali opzioni per cibo e bevande sono disponibili presso SO/ VIENNA? Kind regards, SO/ Vienna Management, Sehr geehrter Herr P., vielen Dank, dass Sie sich die Zeit genommen haben, unseren Online-Fragebogen auszufüllen. Aufgrund der aktuellen Situation und der von der österreichischen Regierung beschlossenen Maßnahmen zum Eindämmen des Covid-19 Virus ist DAS LOFT Restaurant & Bar vorübergehend geschlossen. Alcuni tra i servizi offerti più richiesti includono bar sul tetto, connessione Wi-Fi gratuita e ristorante. Walked downstairs to ask for it to be fixed and to order room service - was told there is no one to fix anything in the evening and no room service. Our Welcome Manager spoke already with his team to avoid such inconveniences in the future. BOOK A TABLE. Sofitel Philippine Plaza Manila's restaurants & bars present delectable offerings with a rich selection of cuisines that will bring each and every guest an excellent gastronomic experience. It was ok but the cosmetics were horror - low quality, smells ugly - and we asked a specific room at 17th floor and your staff from reservation department wasn't cared about my request. Indeed, the equipment should be checked before the guests' arrival. The Austrian government and the Austrian hotel association published recommendations for restaurant and hotels to have high security standards for keeping our guests and employees safe. Since the rebranding from Sofitel to SO/ in 2018, we have adapted our offers and have implemented a new sustainable product line called [comfort zone] coming from Italy which fits together with our new Spa products as well. Kunst Haus Wien - Museum Hundertwasser 0.5 miles St. Peter's Catholic Church 0.5 miles Graben 0.5 miles House of Music 0.7 miles Imperial Treasury Vienna 0.7 miles Austrian National Library 0.7 miles Albertina Museum 0.8 miles Vienna State Opera 0.8 miles … Hotel Sofitel in Vienna, reviews by real people. Anonymous Friends - 10/08/2020 Confirmed reviews ALL. Sì, la struttura offre agli ospiti lavaggio a secco e servizio lavanderia. Cultural escape, wellbeing gateway, gastronomic pleasures or business offers: find the formula that best suits you. We are delighted that you enjoyed the modern room design and our breakfast offer. Il Sofitel Vienna Stephansdom Hotel è dotato di parcheggio. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna, Dear Mr. S., Thank you for visiting us again! Tre notti in questo hotel ci hanno soddisfatto in tutto e per tutto. WE were unable to use the audio player in the bedroom as it was broken. La connessione Wi-Fi gratuita è disponibile per gli ospiti. He checked the amount of your deposit (EUR 2367) and indeed, it was to high. We are delighted that you fully enjoyed your stay with us. Regardless of whether you’ve got a little or a lot of time in Vienna, a 1-, 2-, or 3-day bus pass has you covered. Our wellness experts love nothing more than making your stay in London as indulgent and stress-free as possible. We are delighted that you fully enjoyed your stay at SO/ Vienna. We are glad that overall you spent a pleasant stay with us. But above all, thank you for the Hermes toiletries! I principali servizi in camera includono minibar, aria condizionata e TV a schermo piatto. Elena Families - 22/08/2020 Confirmed reviews ALL. Everyone at the hotel were eager to help and we're felt so welcomed, Amitai Couples - 17/03/2020 Confirmed reviews ALL. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna, Dear Mr. A., Thank you for taking the time to fill in our online survey. Hotel Sofitel Wien Stephansdom. Indulge, dream and recharge. We are delighted that you spent a wonderful moment at SO/ Vienna enjoiyng the modern room design and the breakfast offer at our Das LOFT restaurant. However - the restaurant and bar were not open in full and no room service after 18:00. SO/ VIENNA: Sofitel one of the best - See 2,664 traveller reviews, 2,150 candid photos, and great deals for Vienna, Austria, at Tripadvisor. However, due to the low activity, especially during the summer season, and economical aspects, we have to limit service hours and some areas like the spa. I kindly apologize for the incident! Luggage was brought to the initially allocated room first and need to be recovered. He will review the procedure with his team in order to avoid this from happening in the future. Third visit this year and it was the best one yet! We really enjoyed our stay in SO/ Vienna, the staff was very kind and helpful, the location was great (2 minutes walk from the subway station and 15 minutes walk from the center). Terrible experience - shouldn't even have 3 stars. Being sorry for the inconveniences with the lighting system, I have informed our technical service. Als "Le Club Accor Hotel Tester" mit dem Platinum Mitglieds Status, habe ich folgendes Hotel: SOFITEL VIENNA STEPHANSDOM, AUSTRIA auf seine Service Leistungen überprüft. It is regrettable that they didn't suit your taste. This hotel participates to Planet 21 and is acting in favour of Positive Hospitality. Consigliatissimo, se dovessimo tornare a Vienna sarebbe sicuramente la nostra prima scelta. Besides, it is regrettable that you didn't enjoy our bath amenities. Kind regards, SO/ Vienna Management, Sehr geehrter Herr E., vielen Dank für Ihren erneuten Besuch bei uns! We are delighted that you fully enjoyed your stay with us. Enjoy one more shower or a nap before checking out. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna, Dear Mrs. Z., Thank you for taking the time to fill in our online survey. Dear Dragonet76, Thank you for sharing your positive feedback! Hotel Sofitel - Hotels - Am Heumarkt 35-37, Landstraße, Vienna, Wien, Austria - Phone Number - Yelp Award-winning cuisine and an impressive view over Vienna are part of the "Just Say SO" Service. Sofitel Bed Mattress & Box Spring. 1. The staff were however pleasant and did their best. Gli ospiti possono usufruire di bar sul tetto, ristorante e lounge durante il soggiorno. This could be something that the check in process could cover. We will be back one day! 4 international reviews. Michelle M. Couples - 06/11/2020 Confirmed reviews ALL. The staff were particularly nice, polite and friendly this time and all my requests were fulfilled, thank you for that. ). It was unexpected experience but it is amazing. The 156 rooms and 26 suites at this luxury Vienna hotel are elegant and monochromatic. Nous espérons de vous recevoir bientôt à nouveau au SO/ Vienna pour vous convaincre de notre haut niveau de service. Please accept our apologies for the inconvenience caused. Questo Hotel e’ davvero unico nel suo genere. From 8 am on, enjoy the privacy and comfort of your room and "wellness" bathroom. Nevertheless, we hope to welcome you back soon at SO/ Vienna in order to offer you a comfortable stay with a high quality of service. I will definitely come back. Ho soggiornato in questo hotel una notte per il compleanno della mia ragazza, che dire: hotel stupendo. Now £177 on Tripadvisor: SO/ VIENNA, Vienna. L’architettura lo rende moderno, vivibile ed allo stesso tempo confortevole. We also regret your poor sleeping experience due to the dented matress. Very good location, very nice rooftop dining place, Jean-daniel P. Families - 10/08/2020 Confirmed reviews ALL, Very nice and clean room with great city view, lots of space, modern design and comfortable bed, Cyrus Families - 03/08/2020 Confirmed reviews ALL. Book now! Österreich / Wien Hotel: Modernes Hotel in sehr zentraler Renaissance Penta Vienna Hotel - Musical-Package. We can’t guarantee any specific floor as the suites are allocated on different floors and we have to accommodate our guests depending on availability. Vedi altre domande e risposte della community di Tripadvisor su questo hotel. Overall ok- not sure I will reconsider to stay again next time.